How to Build a Chatbot with No Code: A Step-by-Step Guide

According to sources, Chatbots are the most rapidly expanding medium for brand communication with a 24.9% growth.

Also,

• 74% of customers say that they’d prefer conversing with a chatbot as against a corporate agent for getting their queries resolved.

• Chatbots can help cut down 30% of the overall business cost by replacing chat support agents.

With that, it is clear that chatbots have become a favorite.

On the business side, they enhance productivity and bring down costs.

And on the customer side, they offer unparalleled, round-the-clock service.

However, getting a chatbot developed can be a daunting task.

It requires expertise in programming languages and artificial intelligence. But fortunately, with the advent of no-code development tools, it has become easier to develop chatbots.

Want to quickly get into the market with a chatbot for your business? Learn how to use no-code platforms for developing a chatbot right here.

No-Code Chatbot Development - The Step-by-Step Process

Step 1: Select A No-Code Chatbot Development Platform

The first step is to select a no-code chatbot development platform. Each platform has its own set of pricing, features, and limitations. 

Platforms like ManyChat, Chatfuel, and Botsify are among the popular options. 

You must carry out proper research and choose the platform that best suits your business requirements.

Step 2: Outline The Purpose And Scope Of The Chatbot

Before you get down to actually building a chatbot of your own, make sure you define its scope and purpose. 

Answering the following questions will help you in doing that:

• What is the main goal that the chatbot will serve?

• What kinds of queries will the chatbot handle? (Text, images, questions, etc.)

• What kind of responses will be provided by the chatbot?

• Will the chatbot be available 24/7 or will it have some specific hours of operation?

By answering these questions, you will be able to better design the bot's conversation flow.

Step 3: Design The Conversation Flow

The conversation flow is the backbone of the chatbot. It outlines how the conversation is expected to flow between the bot and the users. You need to consider multiple scenarios here and also prepare for unforeseen and unique circumstances.

While defining the conversational flow of your bot make sure you use simple and concise language, offer users multiple options to choose from, and use buttons to make the conversation intuitive and interactive. Also, you should use conditional logic to ensure complex queries can be solved.

Step 4: Integrate The Chatbot With A Messaging Platform

Once you have your chatbot ready using the no-code platform, you need to either integrate it with your website or with a messaging platform like Facebook, WhatsApp, or Slack, for example. 

Most no-code chatbot development platforms offer simple options for carrying out these integrations.

Step 5: Test the chatbot

Once you are done creating the chatbot, it is time to test it to ensure whether it is working as intended or not.

Make sure you test the chatbot for different scenarios and use cases. You might also want to create multiple user accounts and get beta testers to give you quality feedback about the chatbot.

Step 6: Deploy the chatbot

After testing the chatbot it is time to finally make it go live!

Is No-Code Chatbot Development Really As Simple As It Sounds?

Undoubtedly, developing chatbots using no-code platforms is simple. And fast.

But these platforms also have some limitations. One of the limitations is that chatbots developed using no-code platforms can only handle a limited set of simple queries.

If you need an advanced chatbot that cab solve complex queries, you'd require custom integrations and AI capabilities. And that is something that only expert chatbot development companies can offer.

To Sum Up

Building a chatbot with no code is an excellent way for businesses to leverage the benefits of chatbots without having to invest in extensive development resources.

However, for complex and advanced chatbot development, it is best that you engage with an experienced chatbot development company. Experts with experience in chatbot development will not just be able to offer advanced customizations but also will be able to help you avoid potential roadblocks.